Shipping policy

SHIPPING POLICY

Last updated: August 7, 2026

Where we ship
We ship within the United States and internationally.

Free shipping
Orders of $75 or more ship free within the United States. For orders under $75, shipping is calculated at checkout based on your location and order weight. International orders are charged shipping calculated at checkout.

Order processing
Orders are processed within 2 to 5 business days after your order is placed. Orders are not shipped or delivered on weekends or holidays. During high-volume periods, processing may take slightly longer. You'll receive a confirmation email with tracking once your order ships.

Shipping carriers and times
We ship domestic orders via USPS and international orders via DHL. Once your order ships, domestic delivery typically takes 3 to 7 business days depending on your location. International delivery via DHL typically takes 3 to 10 business days depending on destination and customs processing, though delays can occur. All delivery times are estimates and are not guaranteed. We are not responsible for carrier delays outside our control.

International orders, customs, and duties
International customers are responsible for all customs fees, import duties, taxes, and any brokerage or handling fees charged by DHL or the destination country. These are not included in your order total and are collected separately, often at the time of delivery. We are not able to calculate these in advance. If a package is refused or abandoned at customs, we are not responsible for the cost of the order or return shipping.

Order tracking
When your order ships, we'll email you a tracking number. If you haven't received tracking within 7 business days of ordering, contact us at info@pussyballs.com.

Wrong or incomplete address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us for that reason, you'll be responsible for reshipment costs.

Lost, stolen, or damaged packages
If your order arrives damaged, email info@pussyballs.com within 7 days of delivery with photos and we'll make it right. For packages marked delivered but not received, please contact the carrier (USPS for domestic, DHL for international) first, then reach out and we'll help however we can.

Questions
Email us anytime at info@pussyballs.com.